Privacy policy

This draft is written with the Protection of Personal Information Act (POPIA) in mind. It covers two different kinds of information. They are not the same.

Information collected on this marketing website

The demo, trial and early-access forms collect the contact person’s name, funeral parlour name, email address, phone number, town, province, number of branches, a preferred demo date and any extra message you write. Feedback forms also collect the category of the comment and, if you choose, a satisfaction score.

Cyber Developers uses those details to respond to a request for a demonstration, pricing, a trial or early access, and to understand pilot feedback. Submissions are stored in the ParlourHub administration area for authorised administrators. The forms do not send automatic emails.

Information funeral businesses process inside ParlourHub

Once a funeral business uses the signed-in workspace, that business records its own clients, families, funeral cases, payments and staff. That information belongs to the funeral business’s operations. It is not collected through the public marketing forms.

Legal review required: confirm whether the funeral business is the responsible party for client records and whether Cyber Developers is an operator processing those records on the business’s instructions.

Access controls

Marketing enquiries are visible to administrator and manager roles. The parlour workspace requires a sign-in. Passwords are stored as salted hashes. Public pages do not expose the parlour’s member, funeral or payment records.

Retention and deletion

Legal review required: Cyber Developers still needs to set and publish the retention period for enquiries, feedback and customer workspace data, and the process for deletion or return of a parlour’s data when a contract ends.

Protection of customer data

Workspace data is kept in the business’s ParlourHub database. Staff actions that change payments, users and cases can be written to an audit log. Demonstration data for sales is prepared in a separate database and must not contain real client information.

Privacy requests

For a request about marketing-form information, use the contact form and write “Privacy request” in the message. The mailbox and responsible person must be confirmed by Cyber Developers before this sentence is treated as final.